We collect and process different types of personal data, depending on how you interact with us:

• Contact and enquiry data: When you fill in a contact form, enquiry form or book a test drive form we collect your name, email address, phone number, and any other information you choose to give us.
• Newsletter data: When you sign up for our newsletter, we collect your email address and name (if provided).
• Comments: If you leave comments on our site, we collect your name, email, website, comment text, and technical data such as browser user-agent for spam detection.
• Usage data: We use Google Analytics to understand how people use our site (e.g., pages viewed, session length).
• Cookie data: We set and read cookies (via Cookiebot) to remember consent, preferences, and to collect analytics and marketing data.

How We Use Your Information

We use your data for a number of purposes, including:

• To provide and maintain our website, products, and services.
• To communicate with you, for example, to respond to enquiries, process orders, and send updates.
• To send you our newsletter or other marketing communications, where you have opted in.
• To run advertising campaigns (including retargeting) on Google Ads and Meta, based on anonymised or pseudonymised data.
• To analyse how people use our website via Google Analytics to improve our content and user experience.
• To detect spam, fraudulent activity, or misuse of our site (e.g., via comment forms).

Why We Process Your Data

We process your personal data on the following legal bases:

• Consent: For things like sending you our newsletter or setting non-essential cookies.
• Contractual necessity: When you make a purchase, we need your data to fulfil the contract (e.g billing, delivery).
• Legitimate interests: For running analytics, improving our site, and managing marketing. We always balance our interest with your rights.

We may also process certain health-related information that you provide to us when it is necessary for social protection purposes. For example, this includes situations such as:

• Purchasing a product and claiming a VAT exemption due to a disability

This data is handled securely and only used for the specific purpose for which it was provided.

Who We Share Your Data With

We only share your data with trusted third parties who help us run our business. These include:

• Payment processors: to process purchases.
• Email providers: e.g., Mailchimp for newsletters.
• Advertising platforms: Meta, Google for retargeting.
• Cloud services / storage: where we securely store data.
• Integrations: such as Monday.com, Zapier, and Unbounce to manage workflows and data.

When we use these third parties, we make sure there are contracts/data processing agreements in place so your data is handled securely and only for our purposes.

International Data Transfers

Some of your data (e.g., in Mailchimp) is stored in the US. Where this happens, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

Retention of Your Data

We hold your personal data for the duration of any contract with you and for a fixed period thereafter.

Comment data may be retained indefinitely so we can track follow-up conversations / comments.

You can ask us to delete or export your data at any time by emailing info@freedomonelife.com

How We Protect Your Data

• We take security seriously. We use:
• SSL / HTTPS to encrypt data in transit.
• Encrypted storage for personal data.
• Access controls – only authorised team members can access your data.

Our third-party partners are also required to have technical and organisational measures in place.

Your Rights

Under data protection laws a data subject has the following rights:

• Access: You can ask for a copy of your personal data.
• Rectification: You can ask us to correct anything that’s wrong or incomplete.
• Erasure: You can ask for your data to be deleted (subject to certain conditions).
• Restriction: You can ask us to limit how we use your data in some cases.
• Object: You can object to our processing, particularly for marketing.
• Portability: You can ask for your data in a format you can reuse elsewhere.
• Withdraw consent: If we are relying on your consent (e.g., for newsletters), you can withdraw it at any time.

To exercise any of these rights, please contact us at info@freedomonelife.com.

Cookies and Tracking

We use a cookie consent tool (Cookiebot) to manage your preferences. Cookies fall into categories:

• Essential cookies: Required for basic site functionality (login, forms).
• Analytics cookies: For Google Analytics, to see how people use our site.
• Marketing cookies: For retargeting via Google Ads and Meta.

You can opt out of non-essential cookies at any time through our cookie banner or your browser settings.

Complaints & Contact

If you have any questions or concerns about how we use your data, or want to make a complaint, please contact us:

Email: info@freedomonelife.com

Address: Suite 122, The Pentagon Centre, 36 Washington Street, Glasgow, G3 8AZ

If you’re unhappy with how we respond, you also have the right to complain to the UK’s Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Phone Number: 0303 123 111

Further information is also available at www.ico.org.uk.